Returns

Auchterprint is dedicated to ensuring that our products are produced to a high standard and to our customer’s requested requirements.

All artwork must be signed off by the customer before we start printing. The customer must check any spelling and image quality as Auchterprint cannot be held liable for mistakes in artwork while the product is in print.

Production times are estimated but where possible we will always strive to stick to our 48 hr production time schedule.

If your goods arrive faulty or damaged then we will require photographic proof before organising a reprint or return.

If custom printed or manufactured products have been signed for as received in good condition, we are unable to offer replacements, reprints or refunds.

Distance Selling Regulations & Cancellations

All customers have the right to cancel their orders under the Distance Selling Regulations which gives consumers extra protection when buying online. The specific legislation here that applies is Regulation 8 of The Distance Selling Regulations.

Custom printed products are not applicable for return or cancellation and are exempt from the “cooling off period”, Any products that are not custom printed are eligible for return within 14 days of receipt. Any goods returned must be in the original state which is free from damage or missing parts and at your own cost.

Custom printed items will no longer be eligible for cancellation once they have started the production process

If you do not return the goods or return them at our expense, we reserve the right to make a charge not exceeding our direct costs of recovering the goods.

Upon receipt of any returned goods, refunds will be processed within 30 days.

You will not have any right to cancel a purchase for the supply of the following goods:

  • Custom printed items
  • Any item containing your logo
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